Talk to someone direct

At Complete Care, we have a team who ensure the business runs smoothly and most importantly, you receive a well planned, compassionate and professional service. We pride ourselves on being extremely approachable and encourage you to pop into our office in village walk, Onchan, to chat to any of the team or contact us on:

Phone: +44 (0)1624 674119       Mobile: +44 (0)7624 308459         Email: info@completecare.im

Steve Parry

Company Director

Steve founded Complete Care in 2007 and continues to be involved in the strategic and operational side of the business. Steve has 17 years experience in business management, having previously worked for a blue chip multi national bank. During this time Steve worked to develop his management and business skills and continued professional development. However, through personal involvement and experience Steve decided that he wished to apply these skills, knowledge and experience to establish a company in the care industry.

Marie Crabtree

Deputy Care Manager

Marie started with the company in August 2012 initially doing hands on care work for clients with dementia.  She used her previous 18 years administration experience to help set up the office in Onchan.  Marie has successfully completed numerous training courses such as Dementia, Suicide Intervention & Level 2 in Safe Handling of Medicines distant learning course.  She has passed her QCF Level 5 in Management and Leadership.  As part of the Management team Marie acts as registered manager.

Sonia Blake

Care Coordinator

Sonia Blake has been with the company since September 2014, having previously worked in Complaints & Compliance in the Banking & Insurance industry for 10 years. Sonia oversees the Administration & Client Rotas on a day to day basis, constantly liaising with Clients and Carers.  Sonia undertakes Client assessments in the Carers home, creating bespoke care plans and matching the appropriate Carer to the Client. She plans and coordinates all Carer training and ensures that it is all up to date  She has recently completed her QCF 3, specialising in Dementia and is currently working on her QCF 5, she has also successfully completed numerous training courses such as Adult Protection and Dementia with Learning Disabilities.

Tracey Woods

Senior Administrator

Tracey started with Complete Care in October 2016 and provides administrative support for the office. Tracey worked for an International Bank for 18 years with various roles including Customer Services Manager and Operational Assurance Officer. More recently, she has worked for 5 years as an Educational Support Officer in a finance office for the Department of Education – she also qualified as a Level 3 in School Administration.

Sarah Kaighen

Administrator/Carer

Sarah joined the company in December 2016 as a care assistant. Due to business expansion Sarah has now taken up an administration post with us as well .  Sarah combines both roles and provides emergency cover for holiday and sickness.

Our Commitment to you:

  • Affordable packages of Care
  • A guarantee to always put the Client first
  • Flexible approach, responding to your changing needs
  • Robust policies and procedures that meet with IOM regulation and Inspection requirements
  • High trained and compassionate staff who have access to a 24h helpline

WOULD YOU LIKE TO MAKE A COMPLIMENT OR COMPLAINT? – please click here